IT Helpdesk Engineer
As an IT Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced environment.
Job Description
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Job Requirements
- Minimum a Diploma or Bachelor's degree in Computer Science, IT, or related field
- 2–4 years of experience in IT Helpdesk or a related role
- Proficient in troubleshooting hardware, software, Windows, and macOS issues
- Good understanding of networking (TCP/IP, IP addressing, LAN, switching, routing)
- Familiar with Windows Server; Linux Server and Cisco device setup are a plus
- Able to document standard procedures and application operations clearly
- Excellent written and oral communication skills in Bahasa and English along with the ability to effectively collaborate with cross-functional teams in a fast and dynamic environment
- Willing to work fully on-site (WFO) at our South Jakarta office