Customer Service
Job Description
- Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region
- Tend to gamers’ inquiries promptly and accurately using the ticketing system
- Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies
- Escalate complex or unresolved cases to the relevant departments or teams as needed
- Ensure timely follow-ups and provide status updates for pending cases
- Monitor, reply to, and escalate issues in Google Play Reviews
- Contribute feedback or suggestions to improve support processes and player experience
- Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems
Job Requirements
- Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred
- Strong written communication skills with excellent grammar and clarity
- Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage
- Ability to follow workflows and adapt to new tools or processes quickly
- Comfortable working independently and as part of a team
- Proficiency in Urdu language is a plus