• Serve as the first point of contact to troubleshoot technical and other issues for our players in the Pakistan (PK) region.
• Tend to gamers’ inquiries promptly and accurately using the ticketing system.
• Investigate, troubleshoot, and resolve customer issues efficiently, following established workflows and policies.
• Escalate complex or unresolved cases to the relevant departments or teams as needed.
• Ensure timely follow-ups and provide status updates for pending cases.
• Monitor, reply to, and escalate issues in Google Play Reviews.
• Contribute feedback or suggestions to improve support processes and player experience.
• Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems.

• Minimum 1 year of experience in handling customer support through email or ticketing systems is preferred.
• Strong written communication skills with excellent grammar and clarity.
• Familiarity with ticketing systems (e.g. Zendesk) and Google Workspace tools (Docs, Sheets, etc.) is an advantage.
• Ability to follow workflows and adapt to new tools or processes quickly.
• Comfortable working independently and as part of a team.
• Proficiency in Urdu language is a plus.

This position is offered on an independent contractor basis.