Senior Associate, Game Operations
Job Description
- Strategize, plan and execute seasonal in-game content plan on a local level, suited according to the local market's preference
- Oversee revenue and engagement monthly KPIs for the product, and develop plans to achieve the KPIs
- Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
- Cross team collaboration with Marketing, Design, Customer Support, and other teams to implement plans that achieve product KPIs and provide a good experience to our players
- Support the product feature and tool roadmap by surfacing unmet player needs and identifying pain points
- Analyze key metrics and user feedback on a real-time basis to determine user trends and behavior
- Collaborate with the Live Services teams to detect, surface and optimize the game economy, features and concepts, implement rebalancing plans, and identify and close out exploits
- Deliver meaningful analyses and insightful outcome-driven presentations on analytic topics and results to both technical and non-technical audiences
- Build deep understanding of the product and players through regular user research such as, but not limited to, surveys, user interviews and focus group discussions
Job Requirements
- Bachelor’s degree from a reputable university
- Minimum 3 years of relevant experience in operations, product management, product strategy, or other related fields, preferably within the tech or gaming industry
- Strong analytical skills with the ability to analyze data, develop meaningful insights, and identify areas for improvement
- Experience in overseeing, building, and iterating functions and processes
- Adaptable, well-rounded fast learner with strong logical thinking and problem-solving skills
- Strong communication and project management skills with the ability to handle multiple tasks in an organized manner and deliver under pressure
- Experience and passion in the gaming industry is a plus