Game Testing and Event Setup (Contract) - FC Online
Job Description
- Live Event and Content Testing: Actively test and verify the functionality and quality of new in-game events, features, and content configurations before they are released to the public.
- Bug Identification and Reporting: Meticulously play the game to identify bugs, glitches, and inconsistencies (functional, graphical, audio, performance, etc.), and document them in detail using bug tracking software.
- Regression Testing: Re-test resolved issues to ensure that bug fixes are effective and do not introduce new problems into the live game environment.
- Monitoring Live Performance: Monitor community and player behavior to proactively identify high-potential issues and ensure the game is running smoothly in a live environment.
- Collaboration: Work closely with cross-functional teams, including developers, designers, product managers, and customer service, to communicate findings and align on testing priorities and solutions.
- Documentation and Test Planning: Develop and execute comprehensive test plans, test cases, and test scripts to evaluate game features, systems, and mechanics thoroughly.
- User Experience (UX) Feedback: Assess gameplay from a player's perspective to pinpoint areas of potential frustration and suggest improvements to enhance player satisfaction and retention.
- Compliance and Standards: Ensure all game content, activities, and operations comply with regulatory standards and internal quality benchmarks.
Job Requirements
- Experienced in product operations, project management, or related. New Grads are welcome.
- Excellent communication and stakeholder management skills, both in Thai and English.
- Strong passion and understanding of games and gaming communities, preferably across mobile and online platforms.
- Awareness of player behaviors, market trends, and product innovation within the gaming industry.
- Knowledge of game analytics, monetization systems, or live operations.
- Strong understanding of product lifecycle, data-driven decision-making, and cross-functional collaboration.
- Proven ability to plan and execute projects independently with measurable outcomes.
- Ability to mentor and influence others in a dynamic team environment.
- Familiarity with agile/scrum frameworks or other project management methodologies is a plus.
- Ability to prioritize tasks and maintain quality under tight deadlines.
- Enthusiasm for creating better player experiences and improving operational efficiency in gaming environments.
- Basic understanding of UX/UI principles is preferred.
- Skilled in analytical tools (e.g., Excel, Google Sheets, or BI dashboards) and comfortable interpreting metrics is preferred.