Senior QA (in-game testing) - RoV (Contract)

Bangkok Game Operations Experienced (Individual Contributor)
Job Description

Revenue Event QA

  • Test in-game revenue events before release.
  • Check event mechanics, rewards, pricing, localization, UI flow, and overall player experience.
  • Identify bugs, incorrect settings, and possible issues before launch.
  • Verify event configurations prepared by regional teams.
  • Prioritize high-risk areas when testing time is limited.
  • Record test results and clearly report whether the event is ready to launch.

Product Operations Support

  • Investigate reports of hacking, cheating, exploits, and rank boosting.
  • Review player behavior and available evidence.
  • Coordinate with regional teams on actions against abusive players.
  • Handle customer service escalations related to revenue events and player misconduct.
  • Monitor events after launch and identify issues quickly.
  • Help improve QA processes and operational SOPs.
Job Requirements
  • Experience in QA, Operations, Product Support, Customer Support, Live Operations, or other detail-oriented roles.
  • Strong analytical thinking, attention to detail, and good number sense.
  • Plays RoV and has reached at least Commander rank.
  • Good written and spoken English.
  • Basic SQL, Excel, or Google Sheets skills are preferred.
  • Experience in mobile game publishing, software QA, or working with regional teams is an advantage.
  • Able to identify issues related to event settings, pricing, rewards, localization, and player experience.
  • Able to prioritize tasks and make sound decisions under tight deadlines.
  • Mandarin proficiency is an advantage.
  • Familiarity with bug tracking or QA management tools is a plus.
  • Passionate about online games and delivering a high-quality player experience.
  • Interested in game systems, monetization, and live-service events.
  • Committed to maintaining fair gameplay and preventing cheating or abusive behavior.